Billing troubleshooting
Confirm that you are signed in to the account that made the purchase.
Credits or subscription not visible
Confirm that you are signed in to the account that made the purchase. Check the order is completed, not pending, and inspect the subscription's start and end dates. A queued future period is not active yet. Allow for synchronization before comparing the dashboard with GET /me.
Payment sent but order pending
Review the invoice, network, amount and payment status. A partial payment can leave the order pending. Continue payment through the existing order when appropriate; do not assume a browser return from the provider means final confirmation. Canceling an order does not automatically refund credited wallet funds.
Unexpected API cost
Check whether the subscription was active at request time, whether the request returned 200, the raw batch length and whether an export used If-None-Match. A 402 differs from 429 and should not be solved by immediate retries.
For help, provide an order reference or request ID, UTC time and redacted status. Never provide a wallet seed, private key or API credential.